東京都

How to get help if you suspect having COVID-19

Detail of The Tokyo COVID-19 Consultation Hotline

Which of the following is your situation?

If you have a primary care doctor and have the following:

  • Relatively mild cold-like symptoms such as a fever or cough If you are pregnant or at higher risk for serious illness (elderly, receiving dialysis, taking immunosuppressive or anti-cancer medication, or have an underlying medical condition such as diabetes, heart disease, or respiratory disease such as COPD), call immediately. For others, call after 4 days of continued symptoms.
  • Severe symptoms such as shortness of breath, severe sense of fatigue, or high fever  If you think your symptoms are severe, or you are taking and need to remain on an antipyretic, call immediately.

Call to consult your doctor or medical institution. (Even if you do not have these symptoms, if you are worried about mild symptoms, for example, call your doctor.)

If you do not have a primary care doctor and have the following:

  • Relatively mild cold-like symptoms such as a fever or cough If you are pregnant or at higher risk for serious illness (elderly, receiving dialysis, taking immunosuppressive or anti-cancer medication, or have an underlying medical condition such as diabetes, heart disease, or respiratory disease such as COPD), call immediately. For others, call after 4 days of continued symptoms.
  • Severe symptoms such as shortness of breath, severe sense of fatigue, or high fever  If you think your symptoms are severe, or you are taking and need to remain on an antipyretic, call immediately.
The COVID-19 Consultation Hotline is available 24 hours.
Weekdays (night): 5pm - 9am / weekends: all day
03-5320-4592

If you do not have these symptoms, contact the Tokyo COVID-19 Call Center.

The Tokyo COVID-19 Call Center (Support in English, Chinese, Korean and Japanese)
9:00 am - 10:00 pm (including weekends and holidays)
0570-550571

Misdialed calls are increasing. Please make sure you are calling the correct number.

You are feeling anxious

If you are worried that you may be infected, or would like to learn about preventative measures, call the Tokyo COVID-19 Call Center.

The Tokyo COVID-19 Call Center (Support in English, Chinese, Korean and Japanese)
9:00 am - 10:00 pm (including weekends and holidays)
0570-550571

Misdialed calls are increasing. Please make sure you are calling the correct number.

If you are asked by The Tokyo COVID-19 Consultation Hotline to visitOutpatient Facilities for Returnees and Potential Contact Persons or the PCR Test Center 

A doctor will determine the need for a test. Wear a mask and avoid public transportation if possible.

After a doctor determines that a test is needed, you receive a PCR test at the Tokyo Metropolitan Institute of Public Health or elsewhere, and you:

Test positive

You will be admitted to a designated medical institution or lodging facility to receive treatment.

Test negative

You will be asked to rest at home and see a doctor as necessary.

If your symptoms do not improve, consult your doctor or the Tokyo COVID-19 Consultation Hotline.